Conference Calls can be the lifeblood of your business. You depend on efficient communication for developing partnerships, negotiation, interviewing applicants and keeping tabs on employees. To succeed in business, you need to be aware of expenditures and to cut expenses where you can so you can grow your revenues. Even for necessary parts of your business such as conference call technology, there are still many ways you can save money and get the most out of your communications services. Do some research and compare different technology and services to see which is right for your business.
What Conference Call Services Should Provide
Teleconferencing is an efficient way to communicated with people remotely and can be the closest thing to a face-to-face meeting. It is important for most businesses to have teleconferencing capabilities, and the availability of the technology makes having frequent conference calls feasible. With the multiplicity of services available, the choices may seem challenging, because it may not be so simple to differentiate one type of service from another.
There are a number of things that make a conference call service right for your business. It should be compatible with the equipment and computers you presently have. You may feel that a certain service is worth renting or investing in equipment for, but usually, you should be able to use what you already have. The service should be able to work efficiently across long distances and provide clear sound and visuals. In addition, the technology should be straightforward and simple to operate by anyone who has a basic knowledge of technology.
What to Consider
Before finding a conference call service or deciding to make a switch, there are several questions you need to ask about your company and how it uses its communication services. If your company engages in conference calls daily and if there are many people involved in the calls, you may need a different kind of service than if you make one conference call weekly with only a few people involved.
Think about what features have worked for you in the past and which you think you will need for greater convenience and savings for participants. If you work with many overseas clients and partners, consider having international conference calling at a lower rate. Screen sharing can be useful for demonstrations and if you want to show a process in real time. If you consider training to be an ongoing process for all of your employees, look at webinar services that will help you re-train staff or introduce your current employees to a new approach to working or marketing.
Conference recording software is a feature that you may need if it is important to you to keep a record of conference calls. Consider web interface for added convenience for users who may be online during the conference call.
The Importance of Customer Support
Few things can be more stressful than to finally get through on a conference call with potential partners about what could be a lucrative deal, and you run into a technical snafu. These kinds of problems always occur at the worst time, so it is important to make sure that they are remedied efficiently. You should opt for a conference call service that has an excellent reputation for customer support to solve problems promptly so communication can resume normally. Customer support should provide guidance to you and to everyone involved in the communication and should be available for contact 7 days a week.
Just as with other technical services, conference call technology varies in price from provider to provider. Think about the quality of the service compared to how much it can increase productivity that could mean higher revenues. Think of your technical services as an investment in your company. You may find that many conference call web-based services are free, but you need the right equipment to make the most of the call. You can use your own routers, phone and other equipment or you can rent it if there are many people involved in the call and you don’t want to pay large amounts of money at one time. Whether you end up buying the equipment should depend on how often you expect to have conference calls.
About Jakk: Jakk Ogden is the founder of Technology Blogged. 25, with a love for good writing, you'll find Jakk playing 'Drag Racing' on his Nexus 5 and rocking a pair of Grado headphones. If you love technology, be sure to subscribe to his feed for unique editorials. View author profile.