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Importance of Scalability in a Business Telephone System

[ 0 ] Posted by on May 9, 2018

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When you start looking into business telephone systems, one of the first things you’ll probably notice is that there are many different variants out there. Although you could categorize them based on whether they’re designed for small and medium enterprises or for large companies, there are a ton of other areas that separate one system from the next.

One of the areas that you should pay close attention to when deciding on a business telephone system is its scalability.

Essentially ‘scalability’ is the ability of the telephone system to handle the additional demand placed upon it by the growth and expansion of the business. If things go well, your business will inevitably ‘scale up’ by hiring new employees, opening new departments, or even branching out into multiple locations. When that happens your telephone system needs to be able to adapt and cope – otherwise you may need to replace it entirely or end up with a piecemeal system.

It is worth noting that for some businesses there is a sharp increase in demand and volume during certain periods of the year – such as the holidays. Having a system that can cope with that demand and won’t buckle under it will be important.

Nowadays the scalability of a business telephone system also extends into other areas – including its ability to adopt new features when necessary. When you first install your telephone system you may not need features such as VoIP calls, call recording, computer telephony integration, or on-hold advertising – but having the option to incorporate these features at a later date as needed might be nice. Telford-based company Network Telecom can help you out with all of these requirements.

To put it simply: If your business telephone system is scalable it should be able to provide you with an invaluable communications tool that will grow alongside your business itself.

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